RETURN POLICY

WHAT ITEMS ARE RETURNABLE?

• Within 30 days of receipt of your shipment
• In original condition
• In the original packaging
• Un-opened and not tampered with

What items are non-refundable?

1. Free gifts or promotional items

Are there any charges for return?

• There are no charges for returns
• Original shipping charges is non-refundable and return shipping must be paid for by customer

Refund Policy Guidelines

• All standard products come with a 30-day, money-back guarantee for a new and unopened product based on the delivery date as provided by the shipper.
• To receive a refund, please contact our customer support team at tqmountains@gmail.com.
• They will provide you with shipping instructions and a return authorization (RA) number.
• For all products that were delivered in excess of the 30 days, sales are considered final.

How soon will I get my refund?

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.

​

Exchange Policy

• If any products arrive damaged, broken or part of your order is missing.
• You must notify the Company within 3 days of delivery.
• Pictures of damaged products must be sent to tqmountains@gmail.com
• A replacement product will be sent out within 5 days of approval.
• Missing product claims will be compared to our shipping picture for approval.